[Shane]

I have two Can-Am dealers here in town. One of the dealers has had a seriously poor attitude; they said their deposits were almost all taken, and seemed as if once they got deposits on all their "allotted" first year Spyders they couldn't be bothered. I had one sales person go so far as to tell me that if they received enough deposits they would cancel an upcoming test ride event.

It's like selling the Spyder wasn't worth their time. Another salesperson told me that he didn't have much info on the Spyder, but was mre than happy to take a deposit. End of conversation. I sent the owner, and listed contact on the BRP site, an email requesting information, and never received a reply. When I went into the dealership, I met the owner (not by his choice), and he blew it off saying he had passed the email on to a salesperson.

The other dealer was fantastic. The salesperson took plenty of time to answer every question I had, never pushed the deposit issue, and genuinely made me feel welcome. When I went back to the dealership to ask more questions, and even told the salesperson I wasn't prepared to put down a deposit that day, he still took an hour to answer more questions.

The first dealer is less than a mile away. The other dealer is about ten miles. Guess who is getting my business in the future?

So I was wondering what kind of experience all of you have had with your dealers. Has it been good, or have they treated the Spyder and it's enthusiasts as more like red-headed step children?

 

[okverne]

my dealer has been fantastic. I go there for my SkiDoos, and my Can-Am ATV's. Now for Spyder !!!!! They have always taken care of me, especially when I need something done "so I can ride tomorrow!"
They've always been fair on their pricing, and were very informative on Spyders. I do my homework, but they always seem to know everything there is to know..... knowitalls.....

 

[Adree]

Hey Shane!

I have worked with two dealers.

The first one allowed me two test rides, but did not have a lot of answers for me. I left it for him to call me back after he did his research (about a month ago, implying that I was VERY interested) - I have never heard back from him. Additionally, the sales/mechanic team did not put the Spyder in a favorable light (they would never give up their motorbike/car for THAT, not sure what kind of person would want to ride THAT, etc). Unfortunately, this dealer is close to home...

The second dealer is across town. I put in a call with my questions and they called me back with answers, and then called me back with more info. They really struck me as on the mark, and they are the ones now holding my deposit (which, when I put it down, they gave me the accessories catalogue, a CD, helped me size my 'free' jacket, and lined me up with seat time on the next demo ride). I am glad my comission is going there.

Sales folk be aware - a little customer service and knowledge goes a LONG way!!!

Cheers!
adrienne

 

[nvr2l8]

Because I live in MD. I had to order from a VA. dealership and this particular one has shown absolutely NO interest in providing information of any kind. Very disappointing when it works out that way. They appear to have the attitude of." If you don't buy it, someone else will."

 

[ctwhite24]

I live in Louisiana. I had to order from Pensacola; my dealer has been as helpful as possible so far.

 

[okverne]

i used to stop by my dealer regularly from October to May: snowmobile stuff and ATV stuff.
Now they cant get rid of me!
Actually, they called me on a few occasions already regarding Spyders: when the new acc'y catalogs came in, when the rideable demos were coming in, when my FirstOwnersGroup jacket came in....
They are justas amped up about Spyders as I [email protected]!