[reads03bc]

I have had nothing but the worst time dealing with BPR on my RT. The company should be band from the U.S.A. They don't care if your bike runs or not they just want your money.....

This post has been edited by reads03bc: 23 April 2012 - 06:19 AM

[Trickie Dick]

reads03bc, on 29 March 2012 - 01:08 PM, said:

I have had nothing but the worst time dealing with BPR on my RT. The company should be band from the U.S.A. They don't care if your bike runs or not they just want your money.....

That's a pretty broad statement. What is wrong with your RT? What has been your dealer's reaction? Who have you talked to at BRP?
Do you know there is a customer service Rep at BRP? Have you talked to him? Has he talked to your dealer?
Come on, what's the history here?

[JJW]

BRP has been poor with getting replacement parts but it is the dealer network that has falling flat on their face in the past. I do belive that they have made get improvement in the last 6 months on their support through the dealerships. Carlo is the guy who has turned around the service experiance for many. There may be some that have problems that don't get fixed it the time frame they like but I think Carlo is improving the service for most. He has been known to be very proactive and even calling customers BEFORE they call him.

I agree we need more detail on your problems and maybe someone here can help.

[Saluda]

I've never needed them in regards to my Spyder, as far as the couple of times I've contacted them in regards to our sleds they have reacted extremely poorly. They seem to want to shift everything to their dealer even if it doesn't fall under their responsibility. They have displayed a very uncaring attitude.
I do relaize what forum I'm on, this has just been our experience.

This post has been edited by Saluda: 30 March 2012 - 04:29 AM

[Trickie Dick]

After 3 1/2 years of following this forum and the other major one, my impression has been that the great majority of the problems have been caused by poor setup on the dealers part. At least initially. I think it's very important to get a dealer who knows what they are doing and not just selling spyders as a sideline or to keep their BRP franchise so they can sell other BRP lines.
I don't think BRP is any different than any other automotive type manufacturer in that they depend on their dealers to solve most of the service issues. I certainly don't see Ford or Chevy sending a tech in on every ongoing service problem that their dealers run into. One of the main issues is, that a lot of these BRP dealers are reluctant to get on the phone to get help from BRP when they can't immediately resolve an issue. Many of them tend to keep throwing different things at the problem and hoping they come up with something.
As JJW mentioned, Carlo is the customer REP for the Spyder line. I can't speak for sleds, watercraft or anything else but when he gets involved, issues tend to get resolved quickly. However, in most cases, he does do it through the dealer network with tech support provided by BRP if needed.

[GCeee]

reads03bc, on 29 March 2012 - 01:08 PM, said:

I have had nothing but the worst time dealing with BPR on my RT. The company should be band from the U.S.A. They don't care if your bike runs or not they just want your money.....

It may help you to remember the correct order of BRP's initials if you bear in mind that the company's name is Bombardier Recreational Products.

Perhaps it is time for you to change the dealership you are using, a bad dealer can cause you and your Spyder many problems that have little or nothing to do with the inherent reliability of BRP's Spyders.

As for banning BRP from the USA, my impression is that there are more Spyder owners who are happy with their machines than those who are unhappy. It appears that sales of the Spyder world-wide remain healthy despite the recession, which cannot be said of many makes of two-wheelers at the moment.

[reads03bc]

Trickie Dick, on 29 March 2012 - 07:45 PM, said:

That's a pretty broad statement. What is wrong with your RT? What has been your dealer's reaction? Who have you talked to at BRP?
Do you know there is a customer service Rep at BRP? Have you talked to him? Has he talked to your dealer?
Come on, what's the history here?

Yes, Have talked to a BRP rep only once. They don't have an answer. Parts are always back ordered. The funny thing is every time I bring the bike in there is an updated download for my problem and it does not fix it. BRP is the worst company I have ever had to deal with and I was a Manufacture rep and in no way we would handle this problem this way when someone has been in a close call do to the bike quit running once , but 4 time after every fix. The bike is a nightmare and the company does nothing. Most companies would have the product in there hands and they don't care. The bike is JUNK!! and they know it!!!

[reads03bc]

Saluda, on 30 March 2012 - 04:28 AM, said:

I've never needed them in regards to my Spyder, as far as the couple of times I've contacted them in regards to our sleds they have reacted extremely poorly. They seem to want to shift everything to their dealer even if it doesn't fall under their responsibility. They have displayed a very uncaring attitude.
I do relaize what forum I'm on, this has just been our experience.

I agree. ? who trains the dealer?

[reads03bc]

Trickie Dick, on 30 March 2012 - 07:58 AM, said:

After 3 1/2 years of following this forum and the other major one, my impression has been that the great majority of the problems have been caused by poor setup on the dealers part. At least initially. I think it's very important to get a dealer who knows what they are doing and not just selling spyders as a sideline or to keep their BRP franchise so they can sell other BRP lines.
I don't think BRP is any different than any other automotive type manufacturer in that they depend on their dealers to solve most of the service issues. I certainly don't see Ford or Chevy sending a tech in on every ongoing service problem that their dealers run into. One of the main issues is, that a lot of these BRP dealers are reluctant to get on the phone to get help from BRP when they can't immediately resolve an issue. Many of them tend to keep throwing different things at the problem and hoping they come up with something.
As JJW mentioned, Carlo is the customer REP for the Spyder line. I can't speak for sleds, watercraft or anything else but when he gets involved, issues tend to get resolved quickly. However, in most cases, he does do it through the dealer network with tech support provided by BRP if needed.

I heard that before then there are a lot of dealers who need to be trained and BRP is responsible for that as Quality control. Rule 1 why they don't care!!!! The dealer is on the phone with BRP and what you saying is BS! I tried to bring it to a dealer who says they no what they are doing and would not work on it. They Spyder RT is junk and they know it. Everybody should stick to full dress Harley or Gold wings those companies stick by there product!!!! Just look at there C.S.I. scores. BRP must be in the very low. They never talk about it the best way to sell a product when it cost over $20,000!!!

[Trickie Dick]

reads03bc, on 05 April 2012 - 06:50 AM, said:

I heard that before then there are a lot of dealers who need to be trained and BRP is responsible for that as Quality control. Rule 1 why they don't care!!!! The dealer is on the phone with BRP and what you saying is BS! I tried to bring it to a dealer who says they no what they are doing and would not work on it. They Spyder RT is junk and they know it. Everybody should stick to full dress Harley or Gold wings those companies stick by there product!!!! Just look at there C.S.I. scores. BRP must be in the very low. They never talk about it the best way to sell a product when it cost over $20,000!!!

Would you please read what you are posting before posting. I have no idea what you just said.

[reads03bc]

JJW, on 29 March 2012 - 08:22 PM, said:

BRP has been poor with getting replacement parts but it is the dealer network that has falling flat on their face in the past. I do belive that they have made get improvement in the last 6 months on their support through the dealerships. Carlo is the guy who has turned around the service experiance for many. There may be some that have problems that don't get fixed it the time frame they like but I think Carlo is improving the service for most. He has been known to be very proactive and even calling customers BEFORE they call him.

I agree we need more detail on your problems and maybe someone here can help.

BRP has all the detail they just don't want to help. The bike stalls out all the time and 4 times it was a close call and 1 time my daughter was on the back. what more do you need . BRP has all the details. That fact is the company does not want to fix there problem. RT owners I feel sorry for you in the long run. These problem will be with you for the as long as you own the bike.

[Trickie Dick]

reads03bc, on 05 April 2012 - 10:19 AM, said:

BRP has all the detail they just don't want to help. The bike stalls out all the time and 4 times it was a close call and 1 time my daughter was on the back. what more do you need . BRP has all the details. That fact is the company does not want to fix there problem. RT owners I feel sorry for you in the long run. These problem will be with you for the as long as you own the bike.

So you don't want help. You are just here to bitch. Is that it?

[reads03bc]

Trickie Dick, on 05 April 2012 - 08:23 PM, said:

So you don't want help. You are just here to bitch. Is that it?

The problem this is a FACT. BRP DOES NOT WANT TO HELP OR CONTACT CUSTOMERS. I should have been contacted when I told them the problem was not fixed on the 5th time. Just remember customer pay the bills! When you got a problem you try to fix it.I no I am not the only one out there that has problems with there RT. I have noticed a lot of RT's low mileage being traded in too!

[Trickie Dick]

There's a thread about this in the other forum.

This is just a heads up for all 2011-2012 RT owners. Your dealer should be contacting you but if you want to be proactive you can contact them and setup an appointment to have the 2012-4 done.

Roadster 2012-4 A Updated Throttle Body Actuator Protection B
Middle Side Panel Grommet Replacement 2011 Models Only

All involved customers must be notified, all involved units must be corrected as per instructions herein


Product: Roadster
Bulletin type: Warranty Campaign
Bulletin no: 2012-4 (rbg2012-005 en AG)
Revision no:
Revision date:
Campaign no.: 2011-0013
2012-0004
Publication date: April 4th, 2012
Subject: A) Updated Throttle Body Actuator Protection
Middle Side Panel Grommet Replacement (2011 Models Only)


YEAR MODEL MODEL NUMBER SERIAL NUMBER
2011 Spyder™ RT All All
2012 See attached list



PROBLEM
Problem A
In some conditions, the throttle body actuator could get damaged, which could lead to fault codes or limp home mode when trying to start the engine.
IMPORTANT: For 2011 models, carry out this campaign even if campaign 2011-0008 was already performed on the vehicle.

Problem B
One some 2011 vehicles, one of the middle side panels rubber grommets might fall off after multiple removal and installation of the panel.


SOLUTION
Problem A
Update ECM with revised software.

Just a little FYI on the ECM update.

The throttle body actuator protection portion of the bulletin is very important as updating the ECM software will greatly increase throttle body reliability. This bulletin applies to all 2011 and 2012 RT models. It does not apply to 2010 RT models. Under certain conditions, the ETA (electronic throttle actuator) could experience an over-current period which would overheat the electric motor and cause it to fail. This type of failure would result in the engine going into limp home mode at start up and trip any of these codes. P1614, P1610, P1611 or P1615. When this happens it is necessary to replace the entire throttle body. With this new software in place, the ETA cannot receive excessive current. Operation of the vehicle will not change in any way. There will still be the quiet humming as the throttle blades are held closed for 40 minutes after the engine is shut off. It will start and run exactly as it did previously.

[BillG]

I cannot imagine why so many on this topic have had so many problems. I am now riding my second Spyder RT. The first was a 2010 Premier Edition, which was totalled out when a cager pulled out in front of us. I had owned that bike for about 9 months and had over 33,000 miles on it. I had been across the country, from my home in Florida to Seattle, WA and back with no problems with the bike.

My current Spyder, a 2011 RT Limited, has 33,010 miles on it after nearly 13 months now and the only problem I have had that was a fault of the bike was the radio was discharging the battery after the ignition was shut off. BRP replaced the radio module but the replacement is faulty and will be replaced when I return home from my present trip to Texas. (My dealer has the replacement waiting.) I have had a minor problem with the seat wherein the stitching at the rear of the passenger seat was coming out (this seems to be a common problem). That was replaced soon after my dealer reported it.

I have to wonder how many of these problems are what we in the computer business call, "operator error".

My experience dealing with BRP through my dealer has always been positive. I understand that BRP is not going to drop everything because of one problem, unless it is a major safety issue (like the DPS recall or the ECM software upgrade mentioned above). But it looks like BRP is keeping track of everything and when a problem is identified, it is addressed.