[RattiganRoger]

My dealer tells me after 2 months BRP hasn't sent him the parts.

At least one of three things is happening.

1. BRP doesn't care about the safety of the customers.
2. My dealer is not telling me the truth
3. The recall is being completely mismanaged.

Right now, I'm voting for 2 and 3.

BTW my dealer is Stller Motorsports in Kittanning, PA.

My RT is showing signs of notching and is hard to steer. I told the dealer and he more or less shrugged and said sorry.

[InspectorGadget]

RattiganRoger, on 11 November 2010 - 01:00 PM, said:

My dealer tells me after 2 months BRP hasn't sent him the oparts.

At least one of three things is happening.

1. BRP doesn't care about the safety of the customers.
2. My dealer is not telling me the truth
3. The recall is being completely mismanaged.

Right now, I'm voting for 2 and 3.

BTW my dealer is Stller Motorsports in Kittanning, PA.

My RT is showing signs of notching and is hard to steer. I told the dealer and he more or less shrugged and said sorry.

My dealer in Bradenton FL said he sent back 16 units 3 weeks ago and has not had 1 returned from BRP. Appearently BRP is having production problems, and is probably trying to make sure that the 2011 models are updated before sending them out, putting us on the back burner.
Good Luck C-YA RL

This post has been edited by InspectorGadget: 11 November 2010 - 02:11 PM

[RattiganRoger]

InspectorGadget, on 11 November 2010 - 02:10 PM, said:

My dealer in Bradenton FL said he sent back 16 units 3 weeks ago and has not had 1 returned from BRP. Appearently BRP is having production problems, and is probably trying to make sure that the 2011 models are updated before sending them out, putting us on the back burner.
Good Luck C-YA RL

Yeah, I was told that mine was the second request for the service.
Strange but I know of three other Spyders from the same dealership that were serviced.

So try as I might I am having a hard time believing that someone isn't telling me the truth.

BRP obviously doesn't care because they haven't bothered to reply to me.

Would Honda treat GoldWing owners this a way? Methinks not.

[RattiganRoger]

Honestly, I'm not trying to make this into a monologue.

I called BRP's Customer Service number.

After tracking down my VIN number, address and (seemingly) whether or not I preferred baths to showers the Rep said he was there to help me.

Great, I went through the entire rigamaroll and he then asked me how many DPS were shipped to my dealer.

Huh? Double Huh?

My reply was "Don't you care about this?"

"Yes sir, if we didn't there wouldn't be any one answering the phones".

Huh? Double Huh?

I resisted the temptation to explain that operating & manning a call center for 6 product lines wasn't exactly the same thing as replacing parts that someone determined to be a safety risk.

Anyway, that's where it stands.
I promise to update here and elsewhere all the good and the bad.

If people step up to plate and do the right thing I'll report it; if not I'll report that too.

[Neez]

Four new DPS units were delivered to the nearest dealership two days ago. I rode there in the rain to be sure I got one. The new steering is nice and light; I really like it.

[dancogan]

Mine was at the dealer for almost 3 weeks - had to replace the rear shock as well as the DPS. Anyway, I got it back last night (RT) and can't believe how improved the handling is. It was worth the wait!

[tompen]

Got mine back yesterday. Im pretty new to the bike, but it seems good to me. I think it is not as as sensitive (jerky) as it was before at higher speed.

[wingie]

RPM MotorSports, Wheatridge Co. lost my name on the list. Now I'm 93 out of 120 some waiting. When I called when I got the letter they said it would be a while. They were right about that. My steering hasn''t given me any problems. My Spyder so far seems to be one of the good ones with no problems, put 6000 miles on it since I bought it used beginning first part of July this year. wingie

[Saluda]

I've never had a problem. Looks like I'll do it next season. My dealer says the part has been slow coming in.

[RattiganRoger]

RattiganRoger, on 11 November 2010 - 04:07 PM, said:

...

Anyway, that's where it stands.
I promise to update here and elsewhere all the good and the bad.

If people step up to plate and do the right thing I'll report it; if not I'll report that too.

Okay.
Yippee.

This morning whilst I was out digging a ditch BRP called and told my Better Half that the parts for my RT were being shipped to my dealer, Stiller Motorsports.

I called the above mentioned dealer and sure enough they knew all about it and scheduled me for a service appointment pronto & post haste.

So, the old adage that the squeaky wheel gets the worm ... or is it the early bird gets oiled is true enough.

I hope that everyone else who is waiting for their parts gets them soon too.

End of monologue. Thanks & Good Day.

[buddy]

RattiganRoger, on 11 November 2010 - 01:00 PM, said:

My dealer tells me after 2 months BRP hasn't sent him the parts.

At least one of three things is happening.

1. BRP doesn't care about the safety of the customers.
2. My dealer is not telling me the truth
3. The recall is being completely mismanaged.

Right now, I'm voting for 2 and 3.

BTW my dealer is Stller Motorsports in Kittanning, PA.

My RT is showing signs of notching and is hard to steer. I told the dealer and he more or less shrugged and said sorry.

My dealer hasn't fixed mine yet and also I have a shifting problem. After stopping and shutting it off it won't go into first gear. My Dealer is also Stiller Motorsports.

[RattiganRoger]

buddy, on 14 November 2010 - 03:34 PM, said:

My dealer hasn't fixed mine yet and also I have a shifting problem. After stopping and shutting it off it won't go into first gear. My Dealer is also Stiller Motorsports.

Steve Stiller is an OK guy.
I really think he and his team are trying.
I've found the best thing is to show up around opening time and smile a lot.

Call the BRP Customer Help line and explain if you don't think the dealership is doing its job.

[DaveRTSSM5]

Yes

[wwwally]

I called to get on my dealers list and he said it may take two weeks. He called the next day and said he could get me in in two days. I took my spyder in on Saturday and in less than three hours I was on the road home with a new DPS. Maybe it is because I only have five thousand miles on my trike,but I have not noticed any sugnificant change in the handeling. It navigates just as well as it did prior to the upgrade.

[InspectorGadget]

wwwally, on 14 November 2010 - 06:05 PM, said:

I called to get on my dealers list and he said it may take two weeks. He called the next day and said he could get me in in two days. I took my spyder in on Saturday and in less than three hours I was on the road home with a new DPS. Maybe it is because I only have five thousand miles on my trike,but I have not noticed any sugnificant change in the handeling. It navigates just as well as it did prior to the upgrade.

IT'S NOT A TRIKE!!!!!
Glad you got your DPS updated. I'm still waiting, but I have not had a problem with mine.
C-YA RL

[wwwally]

Acutaly I refer to my Spyder as a sports car with handel bars. What do you think a three wheeled vehicle is called?

[Roadkill]

InspectorGadget said:

IT'S NOT A TRIKE!!!!!

+Yes, it is. If you've not yet acclimated yourself to calling your bike a "reverse trike", you're a century behind the curve.

Your reverse trike is also referred to as 2F1R (2 front 1 rear).

Get used to it.

Ride on.
Roadkill
http://www.roadkillo...es/35_10319.JPG

[RattiganRoger]

Well today it was a chilly 42F, rain and generally nasty.

I flogged my Spyder the 28 miles to my dealership for the DPS changeout.
Late in the day in like conditions (except it was dark) I drove it home.

I noticed a fairly dramatic improvement in the handling characteristics, - I think.
Maybe it is the placebo effect due to the the aggro ... I dunno.

[Roger]

I have not had mine done my dealer is aware of it i never had a problem with it the bike is going to storage on saturday and will get done in the spring i'am not that concerned about it plus my daughters bike has to be done also but again hers will be in storage also.
People ask me if it's not broke why change it. 2 reasons why chance it and it's covered so it's free.

[rojay]

Was on the waiting list for about a month. Got the call, "be here 9:00am in the morning! East Bay Motor Sports in Hayward, Calif had me outta there in about an hour. Turns much easier.